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Frequently Asked Questions

How long does it take to confirm if I am approved?

Approval is almost instantly but can take up to a minute or two.

May I apply if I am Blacklisted?

Yes as our multi-tiered risk analysis help to even assist clients who are blacklisted.

What are the requirements to qualify for a handset contract?

Confirmation of employment for a period in excess of 3 months and 3 months current bank statement.

How do I receive my handset?

Handsets are delivered by a courier service.

How long does it take for my handset to be delivered?

Your handset will be delivered within 5-7 working days of Approval, subject to Stock availability.

What do I need to have on delivery of my handset?

Original Identity Document or Drivers License and your bank card - you will be asked to swipe your card to verify your contract and authorize debit order instructions.

Does my handset come with a warranty?

All handsets come with a 12 or 24 month warranty dependent upon the handset type.

Can I keep my existing cellular number?

Yes, you may keep your current cellphone number.

Do you have customer service support?

Yes and you can contact our custoemr service support at +27 21 205 3956

Contact Us

Contact Information

We strive to help our clients and make it as easy as possible to get your own cellphone contract. The easiest is to just apply so that one of our agents can contact you to discuss your concerns while working on the application.

  • Milnerton, Cape Town
  • info@cellspot.co.za
  • +27 21 205 3956

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